Warranty

All VALOI products purchased from valoi.co (this website) come with a 2-year warranty or with the minimum length warranty required by law local to the sale, whichever is longer.

This warranty covers any manufacturing defects, missing parts, or cases where the quality or performance of the product does not live up to the standards of the product. The warranty is valid from the day of purchase and can be transferred to a third party if documentation of the original sale is available. The warranty is upheld by the parent company and maker of VALOI — Kameratori Oy (known as Kamerastore). 

In the case of the above-mentioned issues, Kameratori Oy or its representatives will strive to repair the product, else replace it or reimburse the customer in full, cancelling the sale. Kameratori Oy will not replace or refund the customer for damage on the product caused by the customer. It will also not offer refunds in cases where the customer has not followed the instructions provided by Kameratori Oy or its representatives to achieve the advertised result, or where the customer’s additional equipment or target material is not of sufficient quality to achieve such results.

All claims must be delivered in writing by email or letter to Kameratori Oy.

Email: info@kamerastore.com
Address: Erkkilänkatu 11 B, PMK-talo, 7. krs, 33100 Tampere, Finland.

The customer has the right to take conflicts between the seller to the Consumer Dispute Board to be solved. Before this, the customer must contact the Finnish Competition and Consumer Authority. If a disclosure is not found in these negotiations, the customer can take the dispute to the District Court of the seller’s city. Customers who purchase VALOI products through resellers are subject to local regulation on conflicts. In the event of disputes arising from purchases within the European Union, customers are instructed to initiate conflict resolution by filing a complaint through the Online Dispute Resolution (ODR) platform.